Frequently asked questions

Yes. eKiosk Health is a multi-tenant platform with strict tenant isolation: every record is scoped to your hospital ID, and every API request is checked against the logged-in user's tenant before any data is returned. One clinic can never read, list or modify another clinic's patients, invoices or staff.

• Two-factor authentication (TOTP) with Google/Microsoft Authenticator for portal and admin accounts.
• Brute-force lockout — repeated wrong passwords temporarily lock the account.
• Role-based access control — staff only see the modules and actions their role allows.
• Bot protection (CAPTCHA) on every public form, plus API rate limiting.

Your data is hosted in India (AWS Mumbai region), keeping patient information within the country. All traffic is encrypted in transit with TLS/HTTPS.

Yes — eKiosk is ABDM-ready (Ayushman Bharat Digital Mission). ABHA linking and health-record exchange can be enabled per hospital from the admin settings when you're ready to use it.

AI assists your clinical and front-desk workflow — for example symptom capture and triage summaries at the kiosk, and drafting help on the prescription pad. It assists your staff; the doctor always reviews and signs off. It never prescribes or diagnoses on its own.

No. We use enterprise LLM services on an API basis. Content sent for a feature is processed only to return that result — it is not used to train the underlying models. We also minimise what's sent, passing only the information a feature needs.

Yes. AI-assisted features are configurable per hospital. If you prefer a fully manual workflow, your admin can disable them and the rest of the platform (registration, queue, billing, pharmacy, lab) works exactly the same.

AI usage is measured in tokens, and 1 token = 1 patient session. Your plan includes a monthly token allowance, so the cost is predictable — there's no per-message or per-word metering to track.

Annual Starter and Basic are on sale now; Standard and Pro are launching soon.

Yes — fully automatic. Each patient session started on the kiosk/portal increments your usage by one token. You can see used vs. remaining in real time on your dashboard, so there are no surprises.

Your dashboard warns you as you approach your allowance, and our team also sends a reminder ahead of renewal. If you consistently need more, you can move to a higher plan — you only pay for the tier that fits your patient volume.

No. eKiosk Health is a fully-managed SaaS. Hosting, database, storage, the AI token allowance and updates are all included in your plan price. You will never receive a separate AWS or cloud invoice — you don't manage any servers.

No hidden metering. Your annual plan is the price — the only variable is the AI token allowance, which is bundled into the plan and shown transparently on your dashboard. If you outgrow a tier, you simply upgrade.

No. Everything runs on our infrastructure and is accessed through the browser. There's nothing to install or maintain, and no DevOps needed on your side.

• In transit: all connections use TLS/HTTPS.
• Backups: automated nightly database backups, stored encrypted with a retention window.
• Isolation: tenant-scoped access at every layer (see Security above).

You do. Your patient and clinical records belong to your hospital. We are the processor that runs the platform on your behalf. You can request an export of your data at any time.

Only the staff you invite, and only what their role permits. A receptionist, nurse, physician, pharmacist and admin each see a different, role-appropriate view. Every account can be secured with 2FA.

Yes. We help you import existing patient lists from a spreadsheet (CSV/Excel). Share your current export and our onboarding team maps the columns for you, so you go live with your patient history already in place.

Standard onboarding assistance is included when you start a plan, and it doesn't disrupt your current system — you keep using it until you're ready to switch. Larger or unusual data sets? Just talk to us and we'll scope it with you.

Absolutely. There's no lock-in — you can request a full export of your records at any time. It's your data.

You get a 14-day free trial of the full live demo environment — kiosk, doctor portal and billing — so you can run real workflows before deciding.

No card needed. Just register on the site, verify your email, and activate the trial from your dashboard.

Nothing is charged automatically. When you're ready, pick a plan from your dashboard to continue. If you need a few more days to evaluate, just reach out.

Enter your code on the plan purchase screen in your dashboard. The discount is validated and applied instantly, and the revised amount (with GST) is shown before you pay.

Two kinds:

• Percentage — e.g. a % off the plan price.
• Fixed — a set amount off, which may be tied to a specific plan.

A code that's restricted to one plan won't apply to a different plan — you'll see that at checkout.

Our plans are already annual. For clinic chains or special cases, talk to sales and we'll work out the right offer for you.

Yes — codes can have an expiry date and may be limited to certain plans. If a code isn't accepted, it has likely expired or doesn't apply to the plan you selected.